3.1 General contact
If you provide us with personal data by e-mail or via our website (last name, first name, e-mail address, address), this generally takes place on a voluntary basis. This data is used in order to fulfil the contractual relationship, process your requests or orders, for our own market/opinion research and for our own advertising by post and e-mail. Any further use, in particular the forwarding of data to third parties for the purposes of advertising, market or opinion research, does not take place. We delete any data obtained in this way after it no longer needs to be stored, or we limit its processing, if statutory storage obligations exist. The legal basis is Art. 6 paragraph 1 (b) GDPR or Art. 6 paragraph 1 (f) GDPR.
This website uses Userlike UG (haftungsbeschränkt), live chat software produced by the company Userlike UG (haftungsbeschränkt), Probsteigasse 44-46, 50670 Cologne, Germany. You can use Userlike to chat with our employees in real-time. At the start of the chat, the following personal data is collected:
- Date and time of the chat,
- Browser type/version,
- IP address,
- Operating system used,
- URL of the previously visited website,
- Amount of data sent.
- And if provided by you: first name, surname, and e-mail address.
Depending on the course of the conversation with our employees, further personal data may be provided by you in the chat. The nature of this information depends heavily on your request or the problem you are describing.
All our employees have been trained in data protection and in the handling of customer data. All our employees are obliged to maintain confidentiality and have accordingly signed an addendum to their employment contracts which obliges them to maintain confidentiality and observe data protection.
In addition, Axivion GmbH stores the history of live chats for 12 months. The purpose of this is to save our customers from having to go through a long history of requests, and for us to constantly monitor the quality of our live chat service. Processing is permitted pursuant to Art. 6 Para. 1 Book f, GDPR. If you do not wish your live chat history to be stored, please do not hesitate to contact us using the contact details listed below. Stored live chats and any other of your data will then be deleted by us immediately.
The storage of chat data also serves the purpose of ensuring the security of our information technology systems. This is also our legitimate interest, which is why processing is permitted under Art. 6 Para. 1 Book f, GDPR. The legal basis for the processing of the data provided in the chat is also Art. 6 Para. 1 Books b and f, GDPR.
3.3 Demo/Price request
When you register on our website for a free demo or a price request, we reserve the right to contact you by phone or email for technical and commercial questions pursuant to Art. 6 Para. 1 Book f, GDPR. Without further contact and business initiation, your personal data will be deleted 12 months after the last contact.
With your consent, you can subscribe to our newsletter, which we use to keep you informed of our latest attractive offers. The promoted goods and services are specified in the declaration of consent.
For registration for our newsletter, we use the “double opt-in” process. This means that, after you have registered, we send you an e-mail to the e-mail address provided, in which we ask you to confirm that you wish to be sent the newsletter. If you do not confirm your registration within 24 hours, your information will be automatically deleted. In addition, we save the IP addresses that you use and the times of registration and confirmation. The purpose of this process is to keep evidence of your registration and, if necessary, to rectify any possible misuse of your personal data.
The only information required for the newsletter to be sent is your e-mail address. The provision of further, separately marked data is voluntary and used to address you personally. After you confirm, we save the data provided by you in order to send you the newsletter (Legal basis is Art. 6 paragraph 1 (a) GDPR).
You can withdraw your consent to be sent the newsletter at any time and cancel the newsletter. You can withdraw your consent by clicking on the link provided in every newsletter e-mail.
3.5 Application portal
On our careers page, you can apply speculatively or for actual job vacancies. For this purpose, we allow you to use our application portal. You can also register on our application portal. Your data (name, e-mail address, contact data, application documents) is only processed for the purposes of the applicable job advertisement (Art. 6 paragraph 1 (b) GDPR, § 26 BDSG (German Data Protection Law)) or subject to your consent for its use for further job vacancies (Art. 6 paragraph 1 (a) GDPR). If you have given us your consent to process your application data, you can withdraw your consent at any time.
Information concerning sensitive data: we expressly inform you that applications, in particular CVs, certificates and other data transferred to us by you, may contain particularly sensitive information concerning your mental and physical health, racial or ethnic origin, political opinions, religious or philosophical beliefs, membership of a trade union or political party or sex life.
If you provide us with such information in your online application, you expressly declare that you consent to us processing this data for the purpose of processing your application. This data is processed according to this data protection declaration and the other relevant statutory requirements.
The transferred data is deleted if your application is declined or rejected, no sooner than three months after completion of the application process. This does not apply if statutory provisions prevent deletion or further storage is required for the purpose of evidence or you have consented to a longer storage period.
In order to provide our application portal, we use Prescreen International GmbH, Vienna, Austria. The legal basis for the use of the service provider is Art. 6 paragraph 1 (f) GDPR. Further information on data collection by Prescreen can be found in the data protection declaration at https://axivion.jobbase.io/policy
3.6 Right to object
In the context of you right to object, please note the following:
In the event that we process your data for the purpose of direct marketing, you may at any time object to this processing without giving reasons.
If you object to processing for direct marketing purposes, we will no longer process your personal data for these purposes. The objection is free of charge and can be made in any form, if possible to: datenschutz (at) axivion.com.
In the event that we process your data for the purpose of legitimate interest, you may at any time object to this processing on grounds relating to your particular situation.
We will then no longer process your personal data unless we are able to demonstrate grounds for processing, which override your interests, rights and freedoms, or if processing serves the establishment, in the defence of legal claims.