Data protection declaration

1. Scope

1.1    The following data protection declaration shall apply for the processing of personal data by Axivion GmbH, Nobelstraße 15, 70569 Stuttgart, Germany, e-mail info (at) as the controller according to Art. 4 paragraph 7 EU General Data Protection Regulation (“GDPR”). You can contact our data protection officer by e-mail at datenschutz (at) or using our postal address, preceded by “F.A.O. the Data Protection Officer”.

1.2    The protection of your personal data is important to us and especially with regard to protecting your right to privacy during the processing and use of this information. Below, we will provide you with information about how we collect personal data when you use our website. Personal data is all information that can be related to your person, such as your name, address, e-mail addresses and user behaviour.


2. Automated data collection and processing via the browser

As with any website, our server automatically and temporarily collects information in the server log files, which are transferred by the browser if you have not deactivated this. If you wish to view our website we collect the following data, which we require for technical reasons, in order to display our website and ensure stability and security (legal basis Art. 6 paragraph 1 (f) GDPR):

- IP address of the requesting computer
- File request of the client
- http response code
- The web page from which you are visiting us (referrer URL)
- Time of the server request
- Browser type and version
- Operating system used on the requesting computer

The server log files are not analysed in a personally identifiable manner. This data cannot be linked by the provider to specific persons at any time. This data is not merged with other data sources.

To protect any enquiries you submit via a web form, we use the reCAPTCHA service from Google Inc. (Google).  The reCAPTCHA query is used to determine whether an actual person is inputting the data or whether automated, machine processing is abusing the site.

As part of the query, the IP address is sent to Google along with any other data required by Google for the reCAPTCHA service. For this purpose, your input is transmitted to Google and used there. However, your IP address is first truncated by Google within Member States of the European Union or within other Contracting States to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transferred to a Google server in the USA before being truncated there. On behalf of the operator of this website, Google will use this information to analyse your use of this service. The IP address transmitted by your browser as part of reCaptcha will not be merged with other Google data. This data is covered by the separate data protection rules of Google. For further information about Google’s Privacy Policy, please visit:

Our website uses plugins from the YouTube website. The site is operated by Google / YouTube (Gordon House, Barrow Street, Dublin 4, Irland).

We use YouTube in the privacy-enhanced mode. According to YouTube, this mode means that YouTube does not store any information about visitors to this website before they watch the video. However, YouTube’s privacy-enhanced mode does not necessarily preclude the sharing of data with YouTube partners. YouTube connects to the Google DoubleClick network whether or not you actually watch a video. When you start a YouTube video on our website, it connects to YouTube’s servers. This will tell the YouTube server which of our pages you have visited.  If you are logged in to your YouTube account, YouTube can associate your surfing behaviour directly with your personal profile. You can prevent this by logging out of your YouTube account. YouTube can also store various cookies on your device after you start a video. YouTube can use these cookies to obtain information about visitors to our website. This information is also used, for example, to collect video statistics, improve usability and prevent fraud. The cookies remain on your device until you delete them. Once a YouTube video has been started, further data processing operations may be triggered over which we have no control. YouTube is used in the interest of making our online services appealing. This constitutes a legitimate interest within the meaning of Art. 6 (1) (f) GDPR.

Further information on data protection at YouTube can be found in its Privacy Policy at:


3. Data collection and processing of voluntarily provided data

3.1   General contact
If you provide us with personal data by e-mail or via our website (last name, first name, e-mail address, address), this generally takes place on a voluntary basis. This data is used in order to fulfil the contractual relationship, process your requests or orders, for our own market/opinion research and for our own advertising by post and e-mail. Any further use, in particular the forwarding of data to third parties for the purposes of advertising, market or opinion research, does not take place. We delete any data obtained in this way after it no longer needs to be stored, or we limit its processing, if statutory storage obligations exist. The legal basis is Art. 6 paragraph 1 (b) GDPR or Art. 6 paragraph 1 (f) GDPR.

3.2   Live-Chat
This website uses Userlike UG (haftungsbeschränkt), live chat software produced by the company Userlike UG (haftungsbeschränkt), Probsteigasse 44-46, 50670 Cologne, Germany. You can use Userlike to chat with our employees in real-time. At the start of the chat, the following personal data is collected:

- Date and time of the chat,
- Browser type/version,
- IP address,
- Operating system used,
- URL of the previously visited website,
- Amount of data sent.
- And if provided by you: first name, surname, and e-mail address.

Depending on the course of the conversation with our employees, further personal data may be provided by you in the chat. The nature of this information depends heavily on your request or the problem you are describing.

All our employees have been trained in data protection and in the handling of customer data. All our employees are obliged to maintain confidentiality and have accordingly signed an addendum to their employment contracts which obliges them to maintain confidentiality and observe data protection.

By accessing the web page, the chat widget is loaded as a JavaScript file from AWS Cloudfront. The chat widget technically represents the source code executed on your computer that enables the chat.

In addition, Axivion GmbH stores the history of live chats for 12 months. The purpose of this is to save our customers from having to go through a long history of requests, and for us to constantly monitor the quality of our live chat service. Processing is permitted pursuant to Art. 6 Para. 1 Book f, GDPR. If you do not wish your live chat history to be stored, please do not hesitate to contact us using the contact details listed below. Stored live chats and any other of your data will then be deleted by us immediately.

The storage of chat data also serves the purpose of ensuring the security of our information technology systems. This is also our legitimate interest, which is why processing is permitted under Art. 6 Para. 1 Book f, GDPR. The legal basis for the processing of the data provided in the chat is also Art. 6 Para. 1 Books b and f, GDPR.

Further information can be found in the Data processing terms of Userlike UG (haftungsbeschränkt).

3.3   Demo/Price request
When you register on our website for a free demo or a price request, we reserve the right to contact you by phone or email for technical and commercial questions pursuant to Art. 6 Para. 1 Book f, GDPR. Without further contact and business initiation, your personal data will be deleted 12 months after the last contact.

3.4    Newsletter
With your consent, you can subscribe to our newsletter, which we use to keep you informed of our latest attractive offers. The promoted goods and services are specified in the declaration of consent.

For registration for our newsletter, we use the “double opt-in” process. This means that, after you have registered, we send you an e-mail to the e-mail address provided, in which we ask you to confirm that you wish to be sent the newsletter. If you do not confirm your registration within 24 hours, your information will be automatically deleted. In addition, we save the IP addresses that you use and the times of registration and confirmation. The purpose of this process is to keep evidence of your registration and, if necessary, to rectify any possible misuse of your personal data.

The only information required for the newsletter to be sent is your e-mail address. The provision of further, separately marked data is voluntary and used to address you personally. After you confirm, we save the data provided by you in order to send you the newsletter (Legal basis is Art. 6 paragraph 1 (a) GDPR).

You can withdraw your consent to be sent the newsletter at any time and cancel the newsletter. You can withdraw your consent by clicking on the link provided in every newsletter e-mail.

3.5   Application portal
On our careers page, you can apply speculatively or for actual job vacancies. For this purpose, we allow you to use our application portal. You can also register on our application portal. Your data (name, e-mail address, contact data, application documents) is only processed for the purposes of the applicable job advertisement (Art. 6 paragraph 1 (b) GDPR, § 26 BDSG (German Data Protection Law)) or subject to your consent for its use for further job vacancies (Art. 6 paragraph 1 (a) GDPR). If you have given us your consent to process your application data, you can withdraw your consent at any time.

Information concerning sensitive data: we expressly inform you that applications, in particular CVs, certificates and other data transferred to us by you, may contain particularly sensitive information concerning your mental and physical health, racial or ethnic origin, political opinions, religious or philosophical beliefs, membership of a trade union or political party or sex life.

If you provide us with such information in your online application, you expressly declare that you consent to us processing this data for the purpose of processing your application. This data is processed according to this data protection declaration and the other relevant statutory requirements.

The transferred data is deleted if your application is declined or rejected, no sooner than three months after completion of the application process. This does not apply if statutory provisions prevent deletion or further storage is required for the purpose of evidence or you have consented to a longer storage period.

In order to provide our application portal, we use Prescreen International GmbH, Vienna, Austria. The legal basis for the use of the service provider is Art. 6 paragraph 1 (f) GDPR. Further information on data collection by Prescreen can be found in the data protection declaration at

3.6  Right to object
In the context of you right to object, please note the following:

In the event that we process your data for the purpose of direct marketing, you may at any time object to this processing without giving reasons.

If you object to processing for direct marketing purposes, we will no longer process your personal data for these purposes. The objection is free of charge and can be made in any form, if possible to: datenschutz (at)

In the event that we process your data for the purpose of legitimate interest, you may at any time object to this processing on grounds relating to your particular situation.

We will then no longer process your personal data unless we are able to demonstrate grounds for processing, which override your interests, rights and freedoms, or if processing serves the establishment, in the defence of legal claims.


4. Transfer to third parties

If you have provided us with personal data, the latter will not be transferred to third parties. Data is only transferred:

-       If you have given your consent. When data is collected, you will be informed of the recipients or categories of recipient.
-       For the processing of your requests, your orders and the use of our services, the required data will be transferred to authorised subcontractors, which will only receive and use it for the fulfilment of this contract.
-       For processing in accordance with Art. 28 GDPR, to external service providers. The latter are carefully selected and appointed by us, bound by our instructions and the provisions of the GDPR and regularly monitored.
-       For the fulfilment of statutory obligations to entitled authorities.


5. Cookies

5.1    The website uses cookies. Cookies are small text files, which are saved locally in the cache memory of your browser. The following types of cookies, the scope and function of which are explained below, are used on this website:

–       Transient cookies (see 5.2)
–       Persistent cookies (see 5.3)

5.2    Transient cookies
Transient cookies are automatically deleted when you close the browser. In particular, they include session cookies. The latter save a “session ID”, with which various requests from your browser can be assigned to the joint session. It enables your computer to be recognised if you return to our website. The session cookies are deleted if you log out or close the browser.

5.3    Persistent cookies
Persistent cookies are automatically deleted after a set period, which may vary depending on the cookie. You can delete the cookies at any time in your browser’s security settings.

5.4    Browser settings
You can configure your browser setting as you wish and, for example, refuse to accept third-party cookies or any cookies. We inform you that if you do so, you may not be able to use all the functions of this website.


6. Duration of storage

Your data is only used for as long as it is required for the existing customer relationship, unless you have given us your consent or we have a legitimate interest in its further processing. In such cases, we process your data until you revoke your consent or until you violate our legitimate interests. Nevertheless, we are required, by virtue of commercial and tax requirements, to store your address, payment and order data for the period of ten years.


7. Your rights

7.1    You have the following rights in relation to us and with regard to the personal data concerning you:

– Right to be informed
– Right to rectification or erasure
– Right to restriction of processing
– Right to object to processing
– Right to data portability

Please send a written request to Axivion GmbH, Nobelstraße 15, 70569 Stuttgart, Germany, or by e-mail to info (at)

7.2    You also have the right to complain to the data protection supervisory authority about our processing of your personal data.